Customer Policies
Payment & Checkout
A simple, secure checkout experience for finding and purchasing your next wardrobe favorite.
Accepted Payment Methods
Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be confirmed and prepared for shipment.
Secure Payment Processing
Payments are processed through our third-party payment provider. The Found Wardrobe does not intentionally store complete payment card numbers on our own systems.
Order Confirmation
After a successful checkout, you will receive an order confirmation with your purchase details. If payment cannot be authorized or an inventory issue prevents fulfillment, we may contact you or cancel the affected order.
One-of-a-Kind Items
Many Found Wardrobe pieces are unique or available in quantities of one. An item is not considered sold until checkout has been successfully completed and the order has been accepted.
Pricing
Prices shown on product pages are in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are displayed during checkout before the order is submitted.
Payment Problems
If your payment is declined or checkout does not complete successfully, please verify your payment information and try again. If you continue to experience problems, please contact us through our Contact page.
Order Changes & Cancellations
Because many of our items are one-of-a-kind and orders may be prepared for shipment quickly, please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that a request can be accommodated after an order has been processed.
Questions?
Please visit our Contact page for customer support.